Support

Player support

A person on our team reads every message sent to hello@synapsestudios.xyz. Pick what you need below so we can help faster.

Report a bug

In Wrench Crew, use the Report button in the game: it sends us your report straight from where the problem happened. Anywhere else, email us with what happened, what you expected, the device you play on and your Roblox or ChipSpin username. A screenshot or short video helps a lot.

ChipSpin account help

• Forgot your password? Email us from the email address on your ChipSpin account and tell us your username. We will help you back in. We will never ask for your password.
• Change your username, email or password: log in and open Settings from the menu under your name.
• Lost credits? Credits are free and have no value, but if a bug took them, tell us when it happened and we will look. See rules and odds.

Missing a Robux purchase

Email us with your Roblox username, what you bought and roughly when. We will make sure you get it. Refunds of Robux are handled by Roblox; see Purchases and Robux.

See or delete your data

To get a copy of what we hold, or have it deleted, email us. For Wrench Crew, tell us your Roblox username. For ChipSpin, write from the email on your account. For game news emails or a team application, write from the address you used. Details are in our Privacy Policy.

Banned or kicked?

If you think you were removed from one of our games by mistake, email us with your username and what happened. We look at every appeal. Our Game Rules explain what gets players removed.

Parents

Our For Parents page explains what your child sees in our games and the controls you have. You can email us about anything to do with your child's account or data.

Report a player or something unsafe

For a player breaking the rules in a Roblox game, use Roblox's Report Abuse feature in the game menu, then tell us their username too. If anyone is in danger, contact your local emergency services first.